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FAQs

View our frequently asked questions below.


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How do I pay for the service?
What is Remote Access?
Do you install software on my computer to login to it and work on it?
Can I remove the software you put on my computer?
Can others access my computer like this?
What software do you use?
How do I know my computer data remains confidential?
If you can't fix the problem do I still get charged?
What if it takes longer than the quote?
Do I have to be in front of the computer while you work or can I leave you to it?
Can you shut it down when you are finished?
Do you Guarantee your work?
What if something goes wrong after you work on my computer?

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